FAQs

How much do you charge for postage?

The great news - if you spend $49 or more and you live in Australia, standard postage will be FREE! For any orders below $49, standard postage and handling is $4.95. On both of these options you can opt for tracking for an additional $4.95. International shipping is offered in a range of options, starting from $4.95. All rates are in Australian dollar. For more info on postage and handling, plus delivery and packaging, click here

Where do you post to?

We post worldwide! See our shipping page for more info on all things shipping.

How long will it take until I get my purchase?

We aim to ship your order asap after payment is confirmed, however during busy times this may take between 1-4 days. Then depending on where you live, you should receive your package within another 1-5 days (Australian orders). If you’re concerned it’s been too long and you should have received your package by now, shoot us an email and we’ll look into it.

What is your jewellery made of?

Majority of our jewellery is made of solid 925 sterling silver. Some of our necklaces are sterling silver plated, and some of our rings are made of solid sterling silver with touches of yellow or rose gold plating. Please refer to each individual item description for specific details.

What size rings do you have?

For most rings we stock five sizes. We work off US sizes which equate to a 5, 6, 7, 8 and 9. In some styles we have half sizes. Check out our Size Guide page for more info.

What happens if my ring doesn’t fit?

We understand online shopping doesn’t always end in happy endings. Please use our Size Guide before buying, but if you need to swap your size we happily offer exchange, if the alternate size is in stock. Have a look at our Terms and Conditions page for further info.

If I buy a ring for a present, can my friend exchange it?

Yes, as long as the item is still in original condition and hasn’t been worn, and of course if we have the alternate size in stock. View our Terms and Conditions page for details on exchanging. For any further details on this please send us an email. 

I'm buying two rings, one for me and one for a friend. How can I make sure I get these packaged separately - one Elyia keepsake box for each ring? 

As a general standard we’ll only send you one keepsake box per order, however you can purchase additional keepsake boxes for $7 each. If you have special packaging requests, make sure you leave a note on your order, or email us at info@elyia.com and we'll arrange for an invoice if required.